Terms of Service

Rules, conditions, regulations are specified in our offer.

You can use our looking glass or speedtest.net to test your speed.

If the use of such services is not associated with illegal activity or high traffic, we see no reason to prohibit encrypted traffic.

 

At the same time, you must understand that from our point of view, you are responsible for those users and the traffic that passes through such your servers, because. we have no way of seeing the difference between you and your site's customers.

 

We do not recommend running public services that are likely to be connected to by fraudulent clients.

In the event of receiving complaints (abuse), if your services or content violate the rules of network etiquette or the laws of Ukraine, we will suspend the services provided to you if a cursory check of the existence of grounds for a complaint shows that there are such (the complaint is confirmed). We will forward the gist of the complaint to you and wait for your response. Our policy in resolving such issues is based on the fact that the owner of the server or hosting should be attentive to complaints and be sure to respond to them as soon as possible. We allow the following amount of time to respond, depending on the severity of the violation:

 

• Trojans, viruses, phishing sites, scams - 3 hours;


• pornographic materials, distribution/advertising of illegal substances, humiliation, insulting people - 12 hours;


• spam/other violations - 24 hours;

• Pornography, erotica in any form and for any purpose


• Spam


• Any resources related to botnets


• Illegal distribution of software, audio and video products, programs for “hacking” software


• Fraud in any form (phishing, etc.)


• Distribution and/or advertising of prohibited substances

In the event of receiving complaints (abuse), if your services or content violate the rules of network etiquette or the laws of Ukraine, we will suspend the services provided to you if a cursory check of the existence of grounds for a complaint shows that there are such (the complaint is confirmed). We will forward the gist of the complaint to you and wait for your response. Our policy in resolving such issues is based on the fact that the owner of the server or hosting should be attentive to complaints and be sure to respond to them as soon as possible. We allow the following amount of time to respond, depending on the severity of the violation:

 

• Trojans, viruses, phishing sites, scams - 3 hours;


• pornographic materials, distribution/advertising of illegal substances, humiliation, insulting people - 12 hours;


• spam/other violations - 24 hours;

• Pornography, erotica in any form and for any purpose


• Spam


• Any resources related to botnets


• Illegal distribution of software, audio and video products, programs for “hacking” software


• Fraud in any form (phishing, etc.)


• Distribution and/or advertising of prohibited substances

By default (if the "DDoS Protection" additional service is not ordered), when a DDOS attack is made, the attacked address is blocked for outside access for 4 hours.

 

If during the month the same address is attacked more than 5 times, we reserve the right to refuse to provide the service.

In case you are not satisfied with the quality of our services, please create a ticket with an appropriate statement and a description of the problems you experienced. Your request will be considered.

 

If it was submitted within the first 3 days of using the service, we will refund the funds that were prepaid in full.

 

If the appeal is made later, we will consider the objectivity of your statements, if the problems you experienced can be repeated or evidence of problems can be found by examining the logs / graphs of the monitoring system, we will also return the funds. Refunds are made to your balance.
In the event of an additional requirement, we can make a refund by transfer to a valid bank account or other electronic payment system that is available to us. At the same time, the amount of expenses incurred by us will not be refunded (domain name registration, software licenses, man-hours of work). If there is a commission when transferring a payment, it is paid by the recipient.

Service blocking

 
At the end of the paid period, all services are automatically renewed. If there are not enough funds on your balance to withdraw payment for the next period of using the service, the service is automatically blocked.

 

Deleting services

 

Services blocked by billing for non-payment are automatically deleted after a while:

• Virtual Servers (VDS) are deleted after 3 days


• dedicated servers are deleted after 1 day


• shared hosting is deleted after 10 days


• Server colocation is deleted after 3 days

• virtual servers (VDS) - virtual machine images are deleted




• dedicated servers - disks are formatted, the machine is released for issuance to any other client




• shared hosting - the user and his directory on the disk are deleted




• server colocation - the equipment is dismantled and sent to the warehouse




• if IP addresses have been issued, they will be marked free for issuance to other clients

We respect your privacy and care about the safety and security of your personal information. Any information received from you will only be used to fulfill your order or provide measures to protect your account. We do not share or sell your information to third parties.

 

Our whistleblowing complaint policy aims to provide a comprehensive review of each individual complaint. Before taking any action, we will need to make sure that the claims received are 100% legit. We obligatorily inform our clients about each such request.

Ordering and installation of servers and hosting are automatic, usually you receive an order within a few minutes. We usually respond to a request in the ticket system within half an hour.

You can create a ticket in the category "Questions and suggestions to management".

We guarantee the availability of services in our area of responsibility at the level of 99.8%, otherwise, the money will be returned to the account at your request.

Yes. We provide basic (free) and advanced (paid) administration services.

Basic administration includes:

• Transferring websites and other information to us from other hosting providers



• Help in installing and configuring services purchased from us (ssl certificates, domain names, backups)


• Updating the OS, installing and basic software configuration from standard or well-known plug-in repositories



• Configuring network interfaces, working with the disk subsystem and other basic server maintenance


• Analyzing log files and identifying the causes of server failures.